Treatment Fees & Policies
Professional healthcare services with transparent pricing and clear policies. We believe in honest, upfront communication about all aspects of your care.
24-Hour Notice Required
Cancellations must be made at least 24 hours in advance to avoid fees.
All Prices Include HST
No hidden fees - all treatment prices include applicable taxes.
By Appointment Only
All treatments require advance booking for personalized care.
Treatment Rates
Professional healthcare services with competitive rates. All prices include HST and reflect our commitment to high-quality, personalized care.
RMT Massage
60 minutes
Registered Acupuncture
Session
Hot Stone Massage
60 minutes
Shockwave Therapy
Session
Moxibustion
30 minutes
Cupping Therapy
30 minutes
Reflexology
Same as RMT
Important Pricing Information
- • All prices include HST (Harmonized Sales Tax)
- • Payment is due at time of service
- • Insurance receipts provided for all registered services
- • Shockwave pricing may vary based on treatment area and session length
Cancellation & Missed Appointment Policy
We understand that life happens. Our policy is designed to be fair while ensuring we can provide the best care for all our patients.
24-Hour Advance Notice Required
A 24-hour advance notice is required to cancel or reschedule appointments. For cancellations made with less than 24 hours' notice or no-shows, a missed appointment fee of $50 will be charged.
Policy Details:
- •All treatments are by appointment only
- •You may send a friend or family member in your place
- •Missed appointment fees are not eligible for insurance compensation
Emergency Situations
If an emergency arises, please let us know as soon as possible so we can treat your situation with personal attention. We understand circumstances beyond your control (sudden illness, family emergencies, etc.) and your therapist may make an exception in rare cases.
Privacy & Confidentiality
Your privacy and personal health information are protected under strict professional and legal standards.
Regulatory Compliance
- Personal Health Information Protection Act (PHIPA)
- Electronic Documents Act
Information Protection
All personal information (address, gender, age, health, etc.) is protected and only shared with your consent, in emergencies, or when required by law.
Record Retention Policy
Beyond Pain Clinic protects all collected personal information and will, by law, only keep patient files for 10 years, after which they will be securely destroyed. Please contact us for any clarification regarding our privacy practices.
Have questions about our privacy policy? Contact us anytime for clarification.
Insurance & Payment Information
We work with most insurance providers and offer flexible payment options for your convenience.
- Official receipts provided for all registered services
- RMT massage therapy covered by most plans
- Acupuncture covered by many extended health plans
- Direct billing available for select insurers
- Cash payments accepted
- Cheque
- E-transfer available
- Payment due at time of service
Appointment Policies
Clear guidelines to ensure the best possible experience for all our patients
Missed Appointment Fee: $50
For cancellations made with less than 24 hours' notice or no-shows, a $50 missed appointment fee will be charged. This fee is not eligible for insurance compensation.
Flexibility Options
- • Send a friend or family member in your place
- • Reschedule with 24+ hours notice (no fee)
- • Emergency exceptions may apply
Emergency Situations
We understand emergencies happen. Contact us immediately if you have a sudden illness, family emergency, or other uncontrollable circumstances.
Contact Information
Have questions about fees, policies, or want to schedule an appointment? We're here to help.